This Privacy Policy explains how Heritage Explorer processes personal data in connection with its website and private culinary and market tours. It describes what we collect, how we use it, when we share it, and the choices available to users.
We use personal data to respond to inquiries, manage date and group requests, collect dietary information, confirm venue availability, finalize routes and tastings, process booking payments, coordinate meeting-point check-in, and deliver guided tasting walks. We also use data to communicate with you, maintain records, improve service administration, and comply with legal obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that assist us in running the website and managing bookings. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.
We may disclose personal data where required to comply with law, lawful requests from public authorities, or to protect our rights, users, or business operations. We may also share information in connection with fraud prevention, dispute handling, or recordkeeping obligations.
We may collect identification and contact details, booking and group information, dietary preferences or restrictions you choose to provide, communication records, payment-related details, meeting-point and route preferences, and limited technical data such as device or browser information. We use this information to manage requests for culinary and market tours, confirm availability, arrange the route and tastings, and support the operation of the website.
We receive data from website forms, email, telephone, and other direct communications. We also receive information generated during booking and service administration, such as confirmation records, payment status, and basic technical logs from website use. Where a booking is made for a private group, the person coordinating the booking may provide information about other participants.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent. We do not rely on cookies to collect more information than is needed for the stated purposes.
You may manage cookies through your browser settings and, where available, through on-site preference tools. Some cookies are necessary for basic website functions and may not be disabled without affecting site performance. If cookies are blocked, certain features may not work as intended.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing based on our legitimate interests where that basis applies.
To protect privacy, we may ask for information needed to confirm your identity and understand the request. We will review verified requests and respond within a reasonable period under applicable law.
We retain personal data for the period needed to handle inquiries, manage bookings, provide the requested service, maintain business records, resolve disputes, and meet legal, accounting, or tax obligations. When data is no longer required, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text on the website and take reasonable steps to draw attention to the update where appropriate. The revised version applies from its stated effective date.
